100% LIFETIME
SATISFACTION GUARANTEE AND RETURN POLICY
Because
we have seen over a 99.5% satisfaction rating among our
customers, we receive incredibly few returns; therefore,
we can afford to offer the most aggressive and simple
guarantee you've ever seen. As a matter of fact if you
see a better guarantee for any product, anywhere, show
us and we'll beat it!
Here's
how it works:
No restock fee,
No "Return Authorization Code",
No garbage,
No catch,
NO SMALL PRINT
If
you are not happy with your purchase of a Miracle Blanket
for ANY REASON we will refund 100% of your purchase including
shipping (**basic, outgoing shipping cost only - we can’t
refund express fees**) within 30 days of your purchase.
Unlike others, we will refund your purchase even if the
reason for your return is that you didn't like the look
of the label! AND IT IS OKAY IF THE BLANKET IS USED AND
NOT IN ITS ORIGINAL CONDITION! Can you believe those companies
that say 100% money back guarantee, but only if you don’t
take it out of the package to see if you like it? READ
EVERYONE’S GUARANTEE VERY CAREFULLY! You’d
be surprised!
DEFECTS:
If your blanket has any type of manufacturer defect, we
will replace the blanket at any time, forever.
DAMAGE:
If your blanket is damaged in any way - even if it's because
your baby's older brother ran it through your paper shredder
– we will replace the blanket at any time for up
to four months after your original purchase.
TO
REPLACE:
If you need a replacement because of damage or defect,
email us a picture of the damage and we will let you keep
the original until the replacement arrives – we
know it’s hard to live without the blanket while
waiting for the replacement. If you can't provide a photo,
simply mail the (clean!) blanket to us and we will send
a replacement as soon as we receive it (please include
a note with the order number telling us what you would
like us to do). If you decide to keep the original blanket
we will bill you for $29.95 for the used blanket if we
haven’t received the return 30 days after you receive
the replacement. We like to get the old ones back because
we fix them up and donate them to charity.
RETURNING
FOR REFUND:
The
only reason we would reject a return for refund: If you
use the Miracle Blanket, and like it, but your baby grows
out of it after successful use (yes, we actually get those
kinds of requests) we will not refund your money or send
a replacement. WARNING: All babies eventually outgrow
the Miracle Blanket and like any textile that gets heavily
used for four months, it will eventually wear out. :)
If
you would like a refund, here's all you have to do:
1)
Within 30 days of delivery of the blanket, send the (clean!)
blanket back to our warehouse (or come by in person):
2a) If you purchased the blanket(s) from www.MiracleBlanket.com:
Include a note with your name, the order number, and your
phone number. If you don't have your order number, then
include the full name and shipping address used on the
order so that we can locate it for you. In your note,
also mention that you would like a refund so we know it
isn't a return for exchange. We will refund the entire
amount you paid for the returned blankets, including their
shipping cost you paid at the time of purchase. Although
it’s not required, we would also love to know the
reason for the return.
Please understand that we can only issue a refund to
the card or PayPal account that made the purchase. This
means that if you received it as a gift, the gift buyer
will be the one to receive the refund. Only if the purchasing
credit card has expired or been canceled can we issue
it to a different card.
2b)
If you purchased the blanket from somewhere other than
www.MiracleBlanket.com: Include a copy of your receipt
(required!) and a note with your name, phone number, and
email address. In your note, mention that you would like
a refund so we know it isn't a return for exchange. Also,
you should write your email address on the receipt in
case it gets separated from the note. We will refund the
amount on the receipt or our MSRP of $29.95, whichever
is lower, via PayPal to the email address provided. If
you already have a PayPal account, use that email address.
If you don't, you'll be able to set one up for free when
you get email notification of funds waiting for you at
the email address provided. You can then have PayPal directly
deposit the funds into your checking for free, or have
them mail you a check for a modest fee. Although it’s
not required, we would also love to know the reason for
the return.
PLEASE
NOTE IF YOU BOUGHT THE BLANKET ELSEWHERE: Most of our
retailers are much more flexible about accepting returns
of the Miracle Blanket than any other product they sell.
Unlike just about anything else they sell, they never
have to write off a return of a Miracle Blanket as a loss
because we fully reimburse them for every return in the
form of a free replacement blanket on their next order
from us. So please try returning it to the store first
- it will be faster for you, plus if you paid more than
$29.95 (or if tax made the total higher than $29.95) then
you'll get a full refund rather than just the $29.95 maximum.
We get so few returns that we are able to support our
retailers in this way even though it would drive most
of their other suppliers out of business since the wholesale
cost of this kind of reimbursement is substantially higher
than the manufacturing cost. Of course, every store is
different, and some have stricter policies than others,
and since we can't force a store to bend their policies
for us, some won't take a return if they can avoid it.
So, since we want to stand behind our product 100%, we
offer this direct-from-us refund policy for when the store
won't help you. We're quite proud of this offering, because
while some companies will offer product replacement or
replacement parts in this manner, we're the only company
we know of that will issue refunds of products bought
through their retailers. Most won't do it because it costs
quite a bit compared to the manufacturing costs. In fact,
it costs even more than the wholesale replacement costs
mentioned earlier in this paragraph. If this was a common
happening then it would drive us out of business to offer
such a thing, and other companies have such high return
rates that it would be unthinkable for them to offer anything
even comparable. But our success rate is so high and our
return rate so low compared to any of our competitors
that, happily, we can do this for you when nobody else
can. But please remember, your purchase receipt is required.
3)
There is no 3. It's really is as simple as mailing it
to us with a note giving us the information we need for
the return.
If
you think there might be a catch, please call our toll
free number (866) 286-6386 and we will be happy to answer
any questions you may have.
We
at MiracleBlanket.com have the strongest commitment to
quality and service you will find anywhere. Our research
has shown that similar products cannot come close to the
convenience, ease of use, effectiveness and quality of
the Miracle Blanket - And that is guaranteed as well!
We
want to bear all the risk so you don't have to. Rest assured
that you are completely covered when you shop with us
at MiracleBlanket.com.
NOTE:
Original fabric patterns purchased may not be available
for exchanges since our fabric colors change from time
to time and since it is possible for us to be temporarily
out of a particular color.
** When a blanket is returned we refund “outgoing
shipping”. This is, the cost you paid to ship the
blanket to you when you ordered it. This means we refund
more than the “return shipping”, which is
the shipping from you to us in the case of a return. Most
other companies refund return shipping only, if they refund
any shipping at all. We refund basic/outgoing shipping
because we want to take better care of our customers than
ALL of our competitors who refund the cheaper return shipping,
and then sometimes keep a “restock fee” and
demand that you return the merchandise in brand new condition
in the original packaging. With us, we don't even need
the packaging at all. We only ask that the returned blankets
be clean so that our warehouse doesn't smell of baby emissions.
Privacy Policy Statement
This
is the web site of MiracleBlanket.com.
Our
postal address is
Miracle
Industries, LLC.
1380 Rio Rancho Rd., #374
Rio Rancho, NM 87124
We
can be reached via e-mail regarding this privacy statement
at Privacy@MiracleBlanket.com,
or regarding anything else at CustomerService@MiracleBlanket.com.
You
can reach us by telephone toll free at (866)286-6386.
For
each visitor to our Web page, our Web server automatically
recognizes the consumer's domain name and IP address (where
possible).
We
collect the domain name and IP address (where possible)
of visitors to our Web page, the e-mail addresses of those
who communicate with us via e-mail or place orders with
us, aggregate information on what pages consumers access
or visit, user-specific information on what pages consumers
access or visit, and information volunteered by the consumer,
such as survey information, information regarding orders
and payment, and information from site registrations.
The
information we collect is used to improve the content
of our Web page, and is not shared with other organizations
for commercial purposes.
With
respect to email addresses: When you place an order with
us, we ask for your email primarily to communicate with
you about your order. You will receive notifications regarding
your order at the email address you provide. We also offer
the option of "opting in" for our news and specials distribution.
If you elect to receive these, we may send you (infrequent)
newsletters with news we think you may find interesting.
Any such newsletter will usually also contain sale specials
that nobody else will hear about. On average, we send
one such email each quarter. (Every three months.) If
you decide at any time to stop receiving our newsletter,
unsubscribing is as easy as clicking the unsubscribe link
that is included in each one. We will never sell or give
your email address to anybody.
With
respect to cookies: We use cookies to record session information,
such as items that consumers add to their shopping cart,
record user-specific information on what pages users access
or visit, and record past activity at a site in order
to provide better service when visitors return to our
site .
If
you supply us with your postal address on-line you may
receive periodic mailings from us with information on
new products and services or upcoming events. If you do
not wish to receive such mailings, please let us know
by emailing us at the above address. Please provide us
with your exact name and address. We will be sure your
name is removed from our postal mailing lists.
Persons
who supply us with their telephone numbers on-line will
only receive telephone contact from us with information
regarding orders they have placed on-line.
With
respect to Ad Servers: We do not partner with or have
special relationships with any ad server companies.
From
time to time, we may use customer information for new,
unanticipated uses not previously disclosed in our privacy
notice. If our information practices change at some time
in the future we will post the policy changes to our Web
site to notify you of these changes and to provide you
with the ability to opt out of these new uses. If you
are concerned about how your information is used, you
should check back at our Web site periodically. Customers
may prevent their information from being used for purposes
other than those for which it was originally collected
by calling us at the number provided above.
Upon
request we provide site visitors with access to transaction
information (e.g., dates on which customers made purchases,
amounts and types of purchases) that we maintain about
them. Consumers can request this information by e-mail
us at the above address.
With
respect to security: We always use industry-standard encryption
technologies when transferring and receiving consumer
data exchanged with our site.
If
you feel that this site is not following its stated information
policy, you may contact us at the above addresses or phone
number so that we may address your concerns.
Content
Submitted Or Made Available For Inclusion On The Website
With
respect to content you submit or make available for inclusion
on publicly accessible areas of the website, you grant
AMB Enterprises the following perpetual, world-wide, royalty
free, irrevocable, non-exclusive and sublicensable license(s),
as applicable:
- With
respect to content you submit or make available for
inclusion on publicly accessible areas of the website,
the license to use, distribute, reproduce, modify, adapt,
publicly perform and publicly display such content.
- With
respect to photos, graphics, audio or video you submit
or make available for inclusion on publicly accessible
area of the website, the license to use, distribute,
reproduce, modify, adapt, publicly perform and publicly
display such content on the website.
-
With respect to content other than photos, graphics,
audio or video you submit or make available for inclusion
on publicly accessible areas of the website, the license
to use, distribute, reproduce, modify, adapt, publish,
translate, publicly perform and publicly display such
content (in whole or in part) and to incorporate such
content into other works in any format or medium now
known or later developed.
"Publicly
accessible" areas of the website are those areas
of the website that are intended by AMB Enterprises to
be available to the general public. By way of example,
publicly accessible areas of the website would include
Discussion Forums and Testimonials. However, publicly
accessible areas of the Service would not include portions
of the web site that are limited to administrative users.
Visitor-Submitted
Videos
From
time to time Miracle Industries, Inc. may call for various
videos, either as part of a contest or as a direct pay
offer. Such offers are void where prohibited. Miracle
Industries, Inc. reserves the right to cancel and/or change
terms and conditions of such offers and promotions without
notice. You agree that all videos and materials that you
submit are owned solely by you and that you assume total
and exclusive responsibility and liability for the content
thereof and the use thereof. By submitting such materials
you grant Miracle Industries, Inc. the right to use them
on its site as well as other promotional materials and
venues for an unlimited time frame. You agree that you
will not upload or post any photos or other content that
is or may be threatening, profane, harassing, defamatory,
unlawful, vulgar, obscene, pornographic, libelous, invasive
of another's privacy, hateful, or racially, ethnically
or otherwise objectionable, or which may give rise to
civil or criminal liability under any applicable law.
You further agree that you will fully indemnify and hold
Miracle Industries, Inc. harmless of, from and against
any liability, loss, damages, costs and attorneys fees
that may be alleged against or incurred by Miracle Industries,
Inc. as a result of any and all claims by third parties
or law authorities related in any manner to your video
and materials or the use thereof regardless of whether
or not Miracle Industries, Inc. pre-screens your content.
You must be at least eighteen (18) years of age to register
as a valid contestant in any Miracle Industries, Inc.
sponsored content.
Copyright, Trademark
and Patent Notice
MiracleBlanket,
MiracleBlanket.com and The Amazing Miracle Blanket are
all trademarks of AMB Enterprises. All other trademarks
appearing on this site are the property of their respective
owners. All other content of this site is Copyright 2003-2008,
by AMB Enterprises. The Amazing Miracle Blanket is protected
by the following patents: US Patents 6868566 A1, 7043783
and 7181789 and WTO Patent PCT/US2003/023486. Any violation
of the above trademarks, copyrights, or patents will result
in legal action.
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