100% LIFETIME SATISFACTION GUARANTEE AND RETURN POLICY
Because we have seen over a 99.5% satisfaction rating among our customers, we receive incredibly few returns; therefore, we can afford to offer the most aggressive and simple guarantee you've ever seen. As a matter of fact if you see a better guarantee for any product, anywhere, show us and we'll beat it!
Here's how it works:
- No restock fee,
- No "Return Authorization Code",
- No garbage,
- No catch,
- NO SMALL PRINT
DEFECTS:If your blanket has any type of manufacturer defect, we will replace the blanket at any time, forever.
DAMAGE:If your blanket is damaged in any way - even if it's because your baby's older brother ran it through your paper shredder - we will replace the blanket at any time for up to four months after your original purchase.
TO REPLACE:If you need a replacement because of damage or defect, email us a picture of the damage and we will let you keep the original until the replacement arrives - we know it's hard to live without the blanket while waiting for the replacement. If you can't provide a photo, simply mail the (clean!) blanket to us and we will send a replacement as soon as we receive it (please include a note with the order number telling us what you would like us to do). If you decide to keep the original blanket we will bill you for $29.95 for the used blanket if we haven't received the return 30 days after you receive the replacement. We like to get the old ones back because we fix them up and donate them to charity.
RETURNING FOR REFUND:The only reason we would reject a return for refund: If you use the Miracle Blanket, and like it, but your baby grows out of it after successful use (yes, we actually get those kinds of requests) we will not refund your money or send a replacement. WARNING: All babies eventually outgrow the Miracle Blanket and like any textile that gets heavily used for four months, it will eventually wear out. :)
If you would like a refund, here's all you have to do:
1) Within 30 days of delivery of the blanket, send the (clean!) blanket back to our warehouse (or come by in person):If you think there might be a catch, please call our toll free number (866) 286-6386 and we will be happy to answer any questions you may have.
Miracle Fulfillment2a) If you purchased the blanket(s) from www.MiracleBlanket.com: Include a note with your name, the order number, and your phone number. If you don't have your order number, then include the full name and shipping address used on the order so that we can locate it for you. In your note, also mention that you would like a refund so we know it isn't a return for exchange. We will refund the entire amount you paid for the returned blankets, including their shipping cost you paid at the time of purchase. Although it's not required, we would also love to know the reason for the return.
4116 Jackie Rd SE Suite 103
Rio Rancho, NM. 87124
Please understand that we can only issue a refund to the card or PayPal account that made the purchase. This means that if you received it as a gift, the gift buyer will be the one to receive the refund. Only if the purchasing credit card has expired or been canceled can we issue it to a different card.
2b) If you purchased the blanket from somewhere other than www.MiracleBlanket.com: Include a copy of your receipt (required!) and a note with your name, phone number, and email address. In your note, mention that you would like a refund so we know it isn't a return for exchange. Also, you should write your email address on the receipt in case it gets separated from the note. We will refund the amount on the receipt or our MSRP of $29.95, whichever is lower, via PayPal to the email address provided. If you already have a PayPal account, use that email address. If you don't, you'll be able to set one up for free when you get email notification of funds waiting for you at the email address provided. You can then have PayPal directly deposit the funds into your checking for free, or have them mail you a check for a modest fee. Although it's not required, we would also love to know the reason for the return.
PLEASE NOTE IF YOU BOUGHT THE BLANKET ELSEWHERE: Most of our retailers are much more flexible about accepting returns of the Miracle Blanket than any other product they sell. Unlike just about anything else they sell, they never have to write off a return of a Miracle Blanket as a loss because we fully reimburse them for every return in the form of a free replacement blanket on their next order from us. So please try returning it to the store first - it will be faster for you, plus if you paid more than $29.95 (or if tax made the total higher than $29.95) then you'll get a full refund rather than just the $29.95 maximum. We get so few returns that we are able to support our retailers in this way even though it would drive most of their other suppliers out of business since the wholesale cost of this kind of reimbursement is substantially higher than the manufacturing cost. Of course, every store is different, and some have stricter policies than others, and since we can't force a store to bend their policies for us, some won't take a return if they can avoid it. So, since we want to stand behind our product 100%, we offer this direct-from-us refund policy for when the store won't help you. We're quite proud of this offering, because while some companies will offer product replacement or replacement parts in this manner, we're the only company we know of that will issue refunds of products bought through their retailers. Most won't do it because it costs quite a bit compared to the manufacturing costs. In fact, it costs even more than the wholesale replacement costs mentioned earlier in this paragraph. If this was a common happening then it would drive us out of business to offer such a thing, and other companies have such high return rates that it would be unthinkable for them to offer anything even comparable. But our success rate is so high and our return rate so low compared to any of our competitors that, happily, we can do this for you when nobody else can. But please remember, your purchase receipt is required.
3) There is no 3. It's really is as simple as mailing it to us with a note giving us the information we need for the return.
We at MiracleBlanket.com have the strongest commitment to quality and service you will find anywhere. Our research has shown that similar products cannot come close to the convenience, ease of use, effectiveness and quality of the Miracle Blanket - And that is guaranteed as well!
We want to bear all the risk so you don't have to. Rest assured that you are completely covered when you shop with us at MiracleBlanket.com.
NOTE: Original fabric patterns purchased may not be available for exchanges since our fabric colors change from time to time and since it is possible for us to be temporarily out of a particular color.
** When a blanket purchased from our website is returned we refund "outgoing shipping". That is, the cost you paid to ship the blanket to you when you ordered it, including the handling cost. This means we refund more than the "return shipping", which is the shipping from you to us in the case of a return and which wouldn't include any handling cost. Most other companies refund return shipping only, if they refund any shipping at all. We refund basic/outgoing shipping because we want to take better care of our customers than ALL of our competitors who refund the cheaper return shipping, and then sometimes keep a "restock fee" and demand that you return the merchandise in brand new condition in the original packaging. With us, we don't even need the packaging at all. We only ask that the returned blankets be clean so that our warehouse doesn't smell of baby emissions.
Our postal address is
Miracle Industries, LLC.We can be reached via e-mail regarding this privacy statement at Privacy@MiracleBlanket.com, or regarding anything else at CustomerService@MiracleBlanket.com.
1380 Rio Rancho Rd., #374
Rio Rancho, NM 87124
You can reach us by telephone toll free at (866)286-6386.
For each visitor to our Web page, our Web server automatically recognizes the consumer's domain name and IP address (where possible).
We collect the domain name and IP address (where possible) of visitors to our Web page, the e-mail addresses of those who communicate with us via e-mail or place orders with us, aggregate information on what pages consumers access or visit, user-specific information on what pages consumers access or visit, and information volunteered by the consumer, such as survey information, information regarding orders and payment, and information from site registrations.
The information we collect is used to improve the content of our Web page, and is not shared with other organizations for commercial purposes.
With respect to email addresses: When you place an order with us, we ask for your email primarily to communicate with you about your order. You will receive notifications regarding your order at the email address you provide. We also offer the option of "opting in" for our news and specials distribution. If you elect to receive these, we may send you (infrequent) newsletters with news we think you may find interesting. Any such newsletter will usually also contain sale specials that nobody else will hear about. On average, we send one such email each quarter. (Every three months.) If you decide at any time to stop receiving our newsletter, unsubscribing is as easy as clicking the unsubscribe link that is included in each one. We will never sell or give your email address to anybody.
If you supply us with your postal address on-line you may receive periodic mailings from us with information on new products and services or upcoming events. If you do not wish to receive such mailings, please let us know by emailing us at the above address. Please provide us with your exact name and address. We will be sure your name is removed from our postal mailing lists.
Persons who supply us with their telephone numbers on-line will only receive telephone contact from us with information regarding orders they have placed on-line.
From time to time, we may use customer information for new, unanticipated uses not previously disclosed in our privacy notice. If our information practices change at some time in the future we will post the policy changes to our Web site to notify you of these changes and to provide you with the ability to opt out of these new uses. If you are concerned about how your information is used, you should check back at our Web site periodically. Customers may prevent their information from being used for purposes other than those for which it was originally collected by calling us at the number provided above.
Upon request we provide site visitors with access to transaction information (e.g., dates on which customers made purchases, amounts and types of purchases) that we maintain about them. Consumers can request this information by e-mail us at the above address.
With respect to security: We always use industry-standard encryption technologies when transferring and receiving consumer data exchanged with our site.
If you feel that this site is not following its stated information policy, you may contact us at the above addresses or phone number so that we may address your concerns.
Content Submitted Or Made Available For Inclusion On The Website
With respect to content you submit or make available for inclusion on publicly accessible areas of the website, you grant Miracle Industries, LLC. the following perpetual, world-wide, royalty free, irrevocable, non-exclusive and sublicensable license(s), as applicable:
- With respect to content you submit or make available for inclusion on publicly accessible areas of the website, the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such content.
- With respect to photos, graphics, audio or video you submit or make available for inclusion on publicly accessible area of the website, the license to use, distribute, reproduce, modify, adapt, publicly perform and publicly display such content on the website.
- With respect to content other than photos, graphics, audio or video you submit or make available for inclusion on publicly accessible areas of the website, the license to use, distribute, reproduce, modify, adapt, publish, translate, publicly perform and publicly display such content (in whole or in part) and to incorporate such content into other works in any format or medium now known or later developed.
From time to time Miracle Industries, Inc. may call for various videos, either as part of a contest or as a direct pay offer. Such offers are void where prohibited. Miracle Industries, Inc. reserves the right to cancel and/or change terms and conditions of such offers and promotions without notice. You agree that all videos and materials that you submit are owned solely by you and that you assume total and exclusive responsibility and liability for the content thereof and the use thereof. By submitting such materials you grant Miracle Industries, Inc. the right to use them on its site as well as other promotional materials and venues for an unlimited time frame. You agree that you will not upload or post any photos or other content that is or may be threatening, profane, harassing, defamatory, unlawful, vulgar, obscene, pornographic, libelous, invasive of another's privacy, hateful, or racially, ethnically or otherwise objectionable, or which may give rise to civil or criminal liability under any applicable law. You further agree that you will fully indemnify and hold Miracle Industries, Inc. harmless of, from and against any liability, loss, damages, costs and attorneys fees that may be alleged against or incurred by Miracle Industries, Inc. as a result of any and all claims by third parties or law authorities related in any manner to your video and materials or the use thereof regardless of whether or not Miracle Industries, Inc. pre-screens your content. You must be at least eighteen (18) years of age to register as a valid contestant in any Miracle Industries, Inc. sponsored content.
Copyright, Trademark and Patent Notice
MiracleBlanket, MiracleBlanket.com and The Amazing Miracle Blanket are all trademarks of Michael D. Gatten & Miracle Industries, LLC. All other trademarks appearing on this site are the property of their respective owners. All other content of this site is Copyright 2003-2011, by Michael D. Gatten & Miracle Industries, LLC. The Miracle Blanket is protected by the following patents: US Patents 6868566 A1, 7043783 and 7181789 and WTO Patent PCT/US2003/023486. Any violation of the above trademarks, copyrights, or patents will result in legal action.